Malvern Theatres is now booking for live performances and film screenings. In order to ensure the safest environment for our guests and our staff, the following measures will be in place.

Ticketing

Box Office phone lines are open 10am-1pm on weekdays only. The building is not currently open for bookings in person.

Alternatively, book online at any time. Bookings can be made up to one hour before the film/performance starts.

For tickets booked online, e-tickets will be issued. For phone bookings, booking confirmation emails can be used as tickets. There’s no need to print booking confirmations/e-tickets if you don’t want to: details can be brought to the theatre on mobile devices.

We’ve updated our booking system so seats are available in socially-distanced bubbles of different group sizes.

Tickets are available in advance only. No tickets will be available to book in-person immediately prior to a performance.

Entry

Entry will only be through the Grange Road entrance and the building will open 30 minutes before the scheduled start time.

If arriving more than 30 minutes before the start, please queue either side of the main doors according to the signage and your specified seating area.

Please don’t enter the building if displaying Covid-19 symptoms.

Once in the auditorium, please only occupy the seat allocated on your ticket.

Social distancing measures will be implemented in all areas and one-way entry/exit system will be in place. Exit from the Festival Theatre and Cinema will be via the fire exits. Exit from the Forum Theatre will be via the foyer doors.

Face Coverings

Please follow Government guidelines on face coverings.

Hand Sanitisers and Cleaning

Hand sanitiser points will be provided and an additional cleaning programme will be in place to clean and sanitise high touch points. Customer toilets will be stocked with anti-bacterial hand soap.

Toilets will close 10 minutes before the end of a performance/screening

Catering

Limited catering will be available. For film screenings, please feel free to bring your own drinks/snacks.

Staffing

Additional trained staff will be on hand to help.